We have a strict policy on cleanliness and a double inspection process which includes steaming and spot removal. We also carefully restore bags and other leather goods. We do not sell items with marks, stains, damage or odours. Occasionally we miss something. If you find a defect that was not in our description, please get in touch.
Items are unused and include tags, box and dust bag.
Items are used and may show minimal signs of being worn. Shoes may show light scuffing at the soles. Leather goods may show very minor signs of wear.
Items show some signs of wear. Shoes may show wear such as light scuffing at the soles, insoles and heels. Handbags and accessories may show light scratches and interior wear. Clothes will always be free of marks, holes or stains (as we have strict quality control procedures) but might show evidence of being worn, washed or dry cleaned.
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